Returns and Exchange

Online Purchases

All exchange / returns are to be made within 7-10 working days from the date of receiving your order

  • Exchange is applicable for products purchased on our website
  • A one-time exchange is applicable for online orders of a product of the same or higher value. A top up will be required for higher value products however there will be no refund of a lower value product.
  • Please make sure the item(s) hasn’t been used and is in the original condition with original packing, tags and tickets attached
  • Gift cards purchased cannot be returned
  • Refunds of returned item(s) will be via our online store credit with no expiry date. Kindly understand we do not do cash refunds. 
  • Cash refunds are inapplicable for orders placed online and at the showroom.
  • Exchanges are subjected to stock availability and Our Daily Avenue reserves the rights to accept or reject any exchanges.
  • For all SALE items, strictly no exchange and refund.

    Defective or wrong items

    We apologise for all defective and wrong items sent, please kindly email us using the contact form with pictures attached for verification purpose.

      How do I arrange for an exchange?

      Upon verification and confirmation from Our Daily Avenue Team of the exchange, following are the option for exchanging the item

      1. Return via drop off @ Our Daily Avenue Showroom (Paya Lebar) - timing and date to be advised over arrangement made via email.
      2. Return via mailing
      • shipping cost to our location is to be borne by the customer
      • shipping with tracking number to be encouraged, Our Daily Avenue will not be liable for any loss of returned parcel
      • Our Daily Avenue will mail out the exchanged item to you upon receiving the purchased item 

      Terms & Conditions

      • Our Daily Avenue reserves all rights to inspect the condition of the item(s) before processing any returns, refunds or exchanges
      • Our Daily Avenue shall not consider any incidental marks and/or composition variances of the material as a manufacturing defect
      • Our Daily Avenue shall not accept any item(s) which was purchased more than 14 days from the date of receiving the item of any reason
      • Our Daily Avenue shall not be responsible for any damage of the item(s) caused by inappropriate use of the user or wear and tear
      • Our Daily Avenue's decisions on Returns are final