A third-party courier service will deliver your order to you within 2-4 working days after the date of order.

Please contact us immediately with your order number via email ourdailyavenue@gmail.com. We are unable to amend an order once it has been shipped out and will not be liable for any lost/ missing package due to the wrong address input.

The parcel will be directed back to our office by the courier team in the event that the address is invalid. We will proceed to contact you for a new delivery address however a top up will be required for the second attempt of delivery. Please kindly ensure all details are accurate upon checking out. We are unable to amend an order once it has been shipped out and will not be liable for any lost/ missing package due to the wrong address input.

Please kindly ensure items purchased are as listed in the email. For any discrepancies, please contact us at ourdailyavenue@gmail.com.

Please contact us immediately with your order number via email ourdailyavenue@gmail.com. We are unable to amend an order once it has been shipped out. Please check your order carefully before checking out.

We are unable to cancel an order once it has been placed. Please kindly check your order carefully before making payment.

Please kindly contact us at ourdailyavenue@gmail.com with your order number and relevant details with photos etc. We will rectify the issue accordingly.

Yes, we can process store credit back in the form of a gift card for full priced items upon receiving them back at our warehouse. We need to informed within 7 days from the date of delivery of the items. No returns are possible for any sale/ discounted items.

Apologies, postage fees will not be reimbursed, you may choose the most economical tracked courier of your choice for any returns made.

Gift cards are non-exchangeable and non-refundable.

Only one promo code can be applied per order.

No, the balance of your gift card will remain in the same gift card for your next usage.

There is no expiry for our gift cards.

We will update our restocks through our social media platforms however in the mean time do check out our new launches!

Products are restocked according to material availability hence we cannot ensure that an item will be restocked but we will try our best to bring back popular items.

We do not offer any physical gift cards at the moment.